Frequently asked questions.

YuniPlug is a campus platform for students to find apartments, buy products, hire services, and chat with verified providers — then deal directly with the other party inside one trusted space.

Students use the platform to buy, book, chat, and pay. Landlords list apartments and manage reservations. Vendors sell products. Service providers offer physical services like hairdressing, repairs, laundry, transport, and similar work.

Actions involving money, listings, bookings, or trust checks require verification. This protects students, sellers, landlords, and service providers from fake accounts and risky transactions.

Students can use accepted school or government documents such as student ID, NIN, JAMB admission letter, national ID, driver's license, or passport depending on the form shown. Landlords and providers can submit business or personal identity details plus contact information.

Yes. If an admin requests a resubmission, your KYC page should open again with guidance on what needs correction, and you should receive a notification.

New or edited apartments, products, and services are sent back for admin approval so users do not see misleading prices, broken images, unsafe offers, or unverified changes.

No. YuniPlug is communication-first — we connect you with verified people and let you deal directly. After you agree terms in chat, you pay the other party directly. YuniPlug never holds your funds in escrow.

For the marketplace, the buyer pays the seller directly and uploads proof of payment; the seller confirms and fulfils the order. For apartments and roommates, a small platform access fee unlocks private chat with the owner, then you arrange the rest directly. Services are agreed and paid directly with the provider.

A small one-off platform access fee unlocks private chat with the landlord or roommate. It is platform revenue that keeps the service running — it is not a deposit, rent, or a payout to the owner, and it is not held in escrow.

Always agree terms in chat first, check the other party's verification and reviews, and keep your own records. Inspect before you commit, and use the report option if anything looks off.

A student pays the small platform access fee, the landlord gets notified, and private chat opens. From there both sides schedule an inspection, agree terms, and arrange move-in directly — YuniPlug does not hold rent or deposits.

A student chats with the provider, the provider proposes the actual job price, and the two agree in chat. The student then pays the provider directly and approves the work — payment is handled between the two parties, not held by YuniPlug.

Chats open from apartment/roommate access, service enquiries, and supported listing flows. This keeps conversations tied to real platform activity instead of random messages.

Inspect and agree terms before you pay, and keep your records. Use the report option if a listing or user looks unsafe — admins can review chat records, listings, and verification to act on abuse.

During checkout, buyers can choose pickup or delivery when available. Sellers provide a pickup location, and delivery can include a delivery address and fee where the seller supports it.

Students can hide some records from their own dashboard view to keep things tidy. The platform admin can still retain the records for safety, support, disputes, and financial tracking.

Payment is arranged directly between the two parties after they connect on the platform. Providers share the bank details or payment method they prefer in chat — YuniPlug does not process or hold those payouts.

Platform admin access is only assigned internally by an authorized owner. Normal users should sign in through student, landlord, vendor, or service provider flows.